Delivery, returns & refunds

Understanding the logistics of delivery and returns is essential for a seamless shopping experience. This page outlines the key aspects of our delivery and return policies, ensuring that you are well-informed about the processes involved.

Delivery Charges

For online orders, delivery is complimentary for purchases exceeding £30. For orders below this threshold, a standard delivery fee of £3.95 applies. Alternatively, customers may opt for next day delivery at a cost of £4.95. This tiered pricing structure allows for flexibility based on the urgency and size of the order.

Shipping Timeline

Timely dispatch is a priority. Orders placed before 12pm are typically dispatched on the same day. However, orders submitted after this cut-off may still be shipped but are more likely to be processed on the following working day. This policy ensures that customers receive their products as quickly as possible, while also maintaining operational efficiency.

Return Policy

We uphold a 60-day return policy, which is designed to provide customers with peace of mind. If an item is found to be faulty, the return shipping costs will be covered. Conversely, if a customer decides to return an item simply due to a change of mind, the responsibility for return shipping costs falls to the customer. It is advisable to utilize a tracked or recorded service when returning goods to ensure they are safely received.

Refund Process

All returned items undergo a thorough inspection prior to the issuance of refunds. This process is crucial to maintain quality control and ensure that only items meeting our standards are accepted back into inventory. The efficiency of this process is paramount in providing timely refunds to customers.

In summary, our delivery and return policies are structured to facilitate a straightforward and transparent shopping experience. By understanding these policies, customers can make informed decisions and enjoy their purchases with confidence.